The delivery must have gotten lost in the halls! Don't worry — we'll make sure your items reach your home. 📦😊
First — restart the game
Close HomeMatch completely, wait a moment, then reopen it on a stable internet connection. Most purchases appear as soon as the game reconnects to our servers.
Check your purchase receipt
Before contacting us, confirm the purchase went through:
- iPhone/iPad: Settings → your Apple ID → Purchase History
- Android: Google Play → Account → Order history
If there's no receipt, the payment likely didn't complete and you weren't charged.
Still missing? Here's exactly how to contact us
Please send all of the following through the Support button in your game Settings — missing any of these may delay your request:
- Forward us your emailed purchase receipt from Google Play or Apple App Store (not a screenshot)
- A screenshot of your in-game Settings screen showing your Player ID
- A description of what you purchased — item name and quantity
- Tap the Support button in Settings, fill in the form, attach the above, and submit!
⚠️ Screenshots of receipts are NOT accepted ⚠️
Android (Google Play): receipt must include GPA. order number, item name, purchase email, and game name.
Apple (iOS): receipt must include Order ID, item name, purchase email, and game name.
*Can't find your emailed receipt? Let us know and we can check our records using your Player ID.
**If any of the above is missing, we may not be able to process your request.
We hope to get your items delivered soon! 😊 Tap Support in Settings anytime if you need us.